Insights

Field notes from the studio.

Short, honest pieces on building governed AI, civic software and shipping real products — a new one every couple of weeks.

iPhone Duo, Week One: What the Launch Actually Exposed

Six weeks ago we said the Duo wouldn't break your app, it would expose it. Five days in, exposure is the right word.

The smartest model is the easy part. The governance around it is the product.

Why the best public-sector software points people outward — to a single map, and then to the operators who run each place.

When the wrist owns the job, the phone stops being load-bearing — and the product gets better.

Running many products with a small team isn't a focus problem — it's a structure, and it only works if you build it on purpose.

The rewrite that replaces everything at once is the one most likely to fail. Here's the patient alternative that actually ships.

Your app will run on iPhone Duo on October 23 without you touching a thing. That's exactly the problem.

Simplicity isn't the absence of complexity. It's complexity that has been put in the right place.

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Topics we're writing next. New pieces land every couple of weeks.

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